Last updated: November 13, 2026
Auravital Cayenne Pepper purchases are covered by the 120-day money-back guarantee advertised on the product page. If you are not satisfied, contact us within 120 days after delivery to request a refund. Trying the product does not by itself exclude a request under this satisfaction guarantee.
Our business mailing address is not an automatic return destination. Do not buy return postage before contacting us. Any return-shipping arrangements or costs must be explained and agreed before you send the return. We will not deduct an undisclosed return or restocking fee.
Approved refunds cover the amount actually paid for the eligible product, after any discount, and are sent to the original payment method. We do not refund a crossed-out comparison price or the displayed value of a free bonus. Any original shipping charge is excluded from the satisfaction guarantee unless the refund concerns an error or fault for which we are responsible, or applicable law requires otherwise. Current eligible United States orders have free shipping.
For a package of several bags, identify the complete package in your request. If you request a partial return, support will confirm the amount attributable to the returned part of the package before you proceed. Your bank or payment provider determines when an issued refund appears on your statement; contact us if you need confirmation that a refund has been processed.
Contact us as soon as you discover a problem. We will investigate and provide the appropriate replacement or refund resolution. The satisfaction-guarantee period does not remove any rights you have for faulty, misdescribed or undelivered goods under applicable law.
You may request cancellation before shipment by emailing support. If the order has already shipped, use the return process above. For an exchange, contact us before returning anything so we can confirm availability and the next steps.
A free bonus has no separately refundable cash value. For a problem accessing a digital item actually included in your order, contact support. Your rights for a paid digital item that is defective or not delivered are not excluded by this policy.
Where the Multi-Collagen product page advertises a 90-day money-back guarantee, contact us within 90 days after delivery with your order number to request it. We will explain whether a return is needed and any return-shipping cost before you send anything. This guarantee is separate from the existing 120-day Cayenne Pepper guarantee.
For eligible UK online orders, you may cancel for any reason within 14 days after receiving the goods, then return them within another 14 days. Contact us before returning and use the address we provide. For a change-of-mind return, the customer pays the direct return postage unless we agree otherwise; we pay reasonable return postage for faulty, damaged or incorrect goods. Sealed goods that are not suitable for return for health or hygiene reasons may lose the change-of-mind right once unsealed, where the legal exception applies. This does not affect rights for faulty or misdescribed goods. We refund eligible payments, including standard outbound delivery where required, to the original payment method within the applicable legal period; for UK cancellations this is generally within 14 days of receiving the goods back or proof of dispatch.
Any additional guarantee expressly shown for another product when it is purchased continues to apply. Contact support with your order details for product-specific requests. Nothing in this policy limits mandatory consumer rights.
Braven LLC, trading as Auravital
1209 Mountain Rd Pl NE, Ste R
Albuquerque, NM
United States
Email: support@americanwellnesslabs.shop
Website: auravital.store