Shipping policy

Last updated: November 13, 2026

Delivery areas and charges

Available destinations and shipping charges are shown at checkout before payment. We currently serve eligible addresses in the United States and United Kingdom where checkout offers delivery. We do not offer local pickup. A free-shipping statement applies only when the checkout shows a zero shipping charge for that order.

Delivery estimate

Orders typically arrive 7 to 12 days after order confirmation, subject to the destination and carrier. This is an estimate rather than a guaranteed delivery date. We send order confirmation after purchase and tracking when available. The checkout shows the delivery options and charges applicable to the address entered.

Delays and missing parcels

If we cannot meet a promised dispatch or delivery date, we will contact you with an updated estimate and explain your options, including cancellation and a full refund for undelivered items where required by applicable law. Contact support@americanwellnesslabs.shop with your order number if the parcel is late, lost, damaged, or marked delivered but not received. We will investigate with the carrier and arrange an appropriate replacement or refund.

Addresses, customs and returns

Check your delivery address before paying and contact us promptly to request a correction. Changes may not be possible after dispatch. Any import taxes or duties that are not included in checkout will be disclosed where applicable before purchase; contact support if unclear. For returns, see our Refund Policy and request the authorized return address before sending goods.

Braven LLC operates the Auravital online store. Business correspondence: 1209 Mountain Rd Pl NE, Ste R, Albuquerque, NM, United States. Customer support: support@americanwellnesslabs.shop. Store: auravital.store. This is not a walk-in location or a return address; request return instructions before shipping anything.